Privacy Policy

Last updated: 20.02.2020

Biz Secure Labs Pvt. Ltd.(BSLPL),

A company based in India, is the developer of computer or mobile security software products by the name of Net Protector, Total Security, Internet Security, NPAV End Point Security, NPAV Corp Web Control, NPAV Home Web Control, Antivirus and Mobile Security. ("NPAV Security").

We take the privacy of our customers seriously and are committed to safeguarding your privacy while you use our services. This policy describes the types of information we collect when you use BSLPL Services and Software, how we may use that information and with whom we may share it. Our privacy policy also describes the measures we take to protect the information you share with us. Should you have any questions, please contact us at help@npav.net Our website may contain links to third party sites which are not subject to the privacy practices or content of the third party sites, and BSLPL encourages you to read the privacy policy of any third party site you may visit.

Why do you collect my data?

We collect information to provide better services to all of our users. Our goal is to create a healthy and transparent relation with our customers.

What personal information we collect?

In order to provide our services described in the Software License and Service Agreement, we may collect the following “Personal User Information”: Contact Information (including name, address, email address, telephone) Transaction Information (in case of online purchase, including your purchase history and data relating to use of Services and Software provided by BSLPL).

We collect the following information in two ways:

Information you give us : You may give us information in variety of ways, including when you request technical support or customer service, register a product, or give us reviews or feedback. When you contact us we will ask you to submit certain Personal Information, like your name, email address and other contact details.

Information we get from your use of our Services and Software.

We may collect information about the Services and Software that you use like the information about your device, details about your usage patterns, limited details about your Internet usage stored temporarily to provide our Services and Software, computer files and risks such as malware, and information that may be included in virus or malware sample that we collect from your computer for review.

Device Information.

We may collect device-specific information, including CPU name, LAN card numbers, HDD details, MBID and other OS details. For Android applications, we require permissions like precise location(GPS), view network connections, view WiFi connections, modify or delete USB storage and other hardware access permissions.

Log Information.

When you use our Services and Software, we may automatically collect and store certain information on our servers related to your use of our websites or Services and Software to help us improve the quality of our products and service.

Information collected relating to installed programs scanned by Software features.

The information uploaded onto our servers for virus scanning and instant setup function include: file paths and MD5 checksums of the executable files, installed software names, packages names, software signature certificates etc.

Unique Product Key.

When you use certain services, they might have a unique product key number. This key number and certain information about your installation may be sent to us when you install or uninstall Software or when Software periodically contacts our servers, such as in a check for automatic updates.

Local Storage.

We may collect and store information locally on your device using mechanisms such as browser web storage and applications data caches. Such information includes: user settings, file whitelist and blacklist used to accelerate file scanning. In order to activate the computer check up for NPAV Connect for Android/iOS to remove malware, optimize system performance and clean up system junks, NPAV Security will upload the following information to BSLPL Security center: startup items, system junks and malware detection.

Use of Personal User Information

BSLPL uses the Personal User Information it collects in ways that serve your security and privacy needs, including the following:

  • Provide threat prediction and protection products and services.
  • Provide security advisories, information and product updates.
  • Provide recommendations on software/programs.
  • Conduct research (for example, market and consumer research, security research and analysis, and trend analysis).
  • Communicate about, and administer participation in, special events, programs, surveys, contests, sweepstakes, and other offers and promotions.
  • Customize, measure, and improve our websites properties.
  • Analyze and develop new products, services and websites.
  • Comply with and enforce applicable legal requirement, agreements and policies; and Perform other activities consistent with this policy.

Feedback

When you contact with BSLPL with any feedback or for customer service or technical support by email or in any other manner, we may keep a record of your correspondence with us to help solve any issues you might be facing. If you decide to sign up to receive updates or information about Software or Services, or to receive any or our marketing materials, we may use your email address to send you updates, newsletters or marketing materials,

Information Security

We have taken appropriate measures to protect your information from misuse, unauthorized or unlawful access or disclosure, loss, alteration, damage or destruction. We always use encryption technology to safeguard your data. For example,for online purchase, credit card information is transmitted using secure socket layer (“SSL”) encryption. The information we collect from you may be stored on servers in the United States and anywhere NPAV or our vendors operate.

Information We Share

We do not share Personal User Information with companies, organizations and individuals outside of BSLPL unless one of the following circumstances apply:

With your consent. We will only share your personal information with companies, organizations or individuals outside of BSLPL when we have your specific consent to do so, except when we share your Personal User Information to affiliate businesses or to third-party services which provides administrative or other services to us in connection with the Services and Software we offer you.

For legal reasons. We will share personal information with companies, organizations or individuals outside of BSLPL if we have a good faith belief that access, use, preservation or disclosure of the information is reasonably necessary to:

  • Meet any applicable law, regulation, legal process or enforceable governmental request.
  • Enforce applicable Terms of Service, including investigation of potential violations.
  • Detect, prevent, or otherwise address fraud, security or technical issues.
  • Protect against harm to the rights, property or safety of BSLPL, our users or the public as required or permitted by law.

If BSLPL is involved in a merger, acquisition or asset sale, we will continue to ensure the confidentiality of any personal information and give users affected by such merger, acquisition or asset sale notice before personal information is transferred or becomes subject to a different Privacy Policy.

We may share non-personally identifiable information publicly and with our partners – like publishers, advertisers or connected sites.

We do not share your personal information with non-affiliated third parties for their own marketing use without your permission.

Consent

We will ask for your consent before using your personal information for any purpose other than those that are set in this privacy policy to the extent permitted by law. We will cease to use any of your Personal User Information for any purpose if you request us to do so.

Transparency and choice in collection process

We understand that our users have different privacy concerns. Our goal is to be clear about what personal information we collect, so that you can make meaningful choices which would affect how your personal information would be used by us. If you choose to not to participate in our use of your Personal User Information, you may close or choose not trigger certain functions of our Software or Services. However, we would like to explicitly point out that if you do so, you will not be able to fully use all of our Software or Services.

Accessing and updating your personal information

If at any time you would like to access or correct your information that we have on file, please send your request to help@npav.net via email. When providing you with or updating your personal information, we may ask you to verify your identity before we can act on your request. Where we can assist in providing or correcting your information, we will do so for free, except where it would require a disproportionate effort. We aim to maintain our Services and Software in a manner that protects information from accidental or malicious destruction. Because of this, after you delete information from our Services and Software or request deletion of our information, we may not immediately delete residual copies from our active servers and may not remove information from our backup systems.

Application of Privacy Policy

Our Privacy Policy applies to all of the website, Services and Software offered by BSLPL and its affiliates.

Enforcement

We regularly review our compliance with our Privacy Policy. We also adhere to several self-regulatory frameworks. When we receive formal written complaints, we will contact the person who made the complaint to follow up. We work with the appropriate regulatory authorities, including local data protection authorities, to resolve any complaints regarding the transfer of personal data that we cannot resolve with our users directly.

Modifications

Our Privacy Policy may change from time to time. We will post any Privacy Policy changes on this page and. We will not make any material retroactive changes to this Privacy Policy, including for changes involving the use of your Personal User Information, without your affirmative consent.

Children's Privacy

BSLPL complies with the Act of Children's Online Privacy Protection.BSLPL does not knowingly collect personal information from children under the age of 13.

Data Transfer

As our servers are in many countries around the world, we may transfer personal information we obtain to countries other than the country in which the information originally was collected. When we transfer personal information to other countries, we will protect such personal information as described in this Privacy Policy.

Agreement With The Privacy Policy

You expressly consent to BSLPL's processing of information as described in this Privacy Policy when you:

provide information to us through our websites; or license or download our Software or Services and accept the Terms of Service or End User License.

In addition, through these uses and interactions with BSLPL Software, Services or websites, you specifically consent to our collection of Personal User Information by automated means, and to our subsequent processing of the Personal User Information in accordance with this Privacy Policy and to the storage and transfer of the Personal User Information to locations wherever BSLPL and its service providers have facilities.